Business Development/Call Center

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:

• High school diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, and strong typing skills
• Strong time management and decision making skills.
• Adaptability and accountability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• What are your pay expectations?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Medley Company aspires to build long-term relationships with our partners by concentrating on cost-efficient measures that produce sustainable solutions.  We achieve this by leveraging cutting-edge technology with innovative products that enable our highly trained staff to provide a competitive advantage for our partners.

Medley Company is the Material Handling Specialist since 1941.  We are the local material handling expert with new and used forklift sales, forklift-equipment rentals, full-service, and parts dealership.  We are a confident leader in our industry, “on a mission” to make sure our partners and their employees are properly trained, certified, and equipped. 

What will you be doing:

• Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
• Follow appropriate safety procedures for transporting dangerous goods
• Inspect loads to ensure the cargo is secure
• Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations
• Secure cargo for transport, using ropes, blocks, chain, binders, or covers
• Follow FMCA guidelines when operating the vehicle
• Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
• Report vehicle defects, accidents, traffic violations, or damage to the vehicles
• Obtain receipts or signatures for delivered goods and collect payment for services when required
• Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials
• Check all load-related documentation for completeness and accuracy
• Collect delivery instructions from branch manager, rental manager or coordinator and verify instructions and routes
• Obtain any permits needed for delivery
• Drive trucks to weigh stations before and after loading and along routes in compliance with state regulations
• Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs
• Ensure the use of safety precautions when unloading or loading cargo
• Load or unload trucks or help others with loading and unloading, using special loading-related equipment or other equipment as necessary
• Perform minor repairs to company equipment
• Perform emergency roadside repairs, such as changing tires or installing light bulbs, tire chains, or spark plugs

Additional Information – We take care of Our People

Whether you’re looking to launch a new career or grow an existing on, Medley is the type of company where you can balance great work with great life.  We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Life insurance coverage for you and your family
• Paid vacation and sick time
• 401K match
• Holiday pay

Full Time | Posted 30 + days ago

Job purpose

Dispatch field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job. Maintain optimal response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance.

Duties and responsibilities

• Monitor service calls for field technicians, ensure all jobs are assigned (the night before) and complete as required

• Respond to phone calls from customers and roadmen

• Stay in contact with customers and inform them of any changes in the schedule

• Work with parts department to ensure all needed parts are ordered and received in a timely manner

• Issue repair orders for new jobs or units that are scheduled for maintenance

• Review open order analysis daily to ensure all jobs are on schedule and closed as needed

• Assist field technicians as needed with any questions or concerns you can help with (not technical information)

• Assist preventive maintenance coordinator in the scheduling of preventive maintenance and ensure schedules are kept

• Perform projects as requested

• Perform other task as required

Qualifications

Education and/or experience

• High School Diploma or equivalent, or

• 2+ years in dispatching and/or mechanics

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

• Some knowledge of mechanics

• Specification of current equipment

Skills

• Good listening skills

• Good negotiation skills

• Excellent verbal and writing communication skills

• Good computer skills

Abilities

• Demonstrate customer service orientation

• Ability to organize and manage multiple priorities

Other characteristics such as personal characteristics

• Commitment to company vision and mission

• Must partner with service staff to ensure workflow runs smoothly

Travel

There is no travel requirement

Working environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environment. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects, or controls, including products we rent, computer, and other office equipment. The employee must often stand, walk, lift, and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your pay requirements?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's (Required)

Work Location: One location

Full Time | Posted 30 + days ago

Job purpose

Dock and Door Technician

Description "

The Dock & Door Technician will be responsible to perform on-site inspection, repairs, removals, and installation of customer’s dock levelers, locks, doors and various other equipment at their location. Will assist in customer proposal creation and presentation, as well as enter the necessary information on work orders and work order summary.

Primary Responsibilities (include, but not limited to):

• Coordinate daily schedule with dispatch

• Provide world class customer service at the site

• Inspect the levelers, locks and doors

• Notate and propose additional services required after inspection

• Make the required repairs and or installs

• Work with sales team- forward leads and prepare/close proposals

• Repair all work order requests

• Quality control of each job to ensure completeness and up to safety standards

• Work independently as well as in a team

• Communicate with customer and contractor status of project

• Complete and submit all work orders and time on a daily basis per company guidelines.

• Clean the area after work is completed

• Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines

• Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees’ safety as well as others on the road.

• Represent Medley Equipment Company with a professional and courteous manner.

• All other duties or special projects as assigned

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Job Demands: * Noisy shop environment; including customer sites. Must be able to lift 100lbs., stoop, squatting, pulling or working in awkward positions. Required to work in various applications ranging from inside warehouses to working outside in various weather conditions.

Qualifications Requirements (include, but not limited to):

• High school diploma or equivalent

• Clean driving record

• Minimum of 2 years’ experience working on dock levelers, locks and doors

• Welding experience

• Basic computer experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dock And Door: 1 year (Preferred)
• Industrial Equipment: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

Full Time | 9 days ago

Job purpose

To serve our customer and salespersons with technical support and to give the best customer service.  To help the development of a qualified repair technician staff by providing ongoing technical training, and to serve as technical support for our customers by serving as a liaison between the end user and the manufacturer.

Duties and responsibilities

• Repair and replace damaged or worn parts
• Dismantle and reassemble heavy to medium equipment using hoists, hand tools, and power tools
• Operate and inspect machines or heavy equipment to diagnose defects
• Test mechanical products and equipment after repair or assembly to ensure proper performance and  compliance with manufacturers’ specifications
• Clean, lubricate, and perform other routine maintenance work on equipment
• Read and understand operating manuals, blueprints, and technical drawings
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices
• Research, order and maintain parts inventory for service and repairs
• Repair, rewire and troubleshoot electrical systems
• Examine parts for damage or excessive wear, using micrometers and gauges
• Examine and repair hydraulic system
• Examine and repair brake systems on all equipment
• Clean parts by spraying them with grease solvent or immersing them in tanks of solvent
• Projects as assigned by Management

Qualifications

Education/Experience

• High School Diploma
• Technical college diploma or certification
• At least 1-year experience in related mechanical field

Certification

• Valid Driver License, with good driving record
• Forklift Operators License/Certification

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.  The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including the products we service.  The employee must often stand, kneel, and bend over, and lift and/or move up to 60 pounds.  The employee will be exposed to hazardous materials, i.e. grease, fuel, pressured gas, and/or oil. The employee will be required to kneel, sit, stand, and lay on hard surfaces, i.e. concrete and/or asphalt.  Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel

This position will travel to customer locations.

Medley Equipment is proud to be an Equal Opportunity Employer 

Full Time | Posted 30+ days ago

Job purpose

Work closely with customers and sales team to grow and promote the sales of equipment, parts, rentals, service, and allied for a branch of Medley Material Handling. Sales representatives establish and maintain long-term business relationships with new and current customer base. Duties and responsibilities * Close and grow through professional communication with existing and potential clients * Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs * Communicate sales or service opportunities and customer concerns or suggestions * Identify and resolve client concerns, recommending a course of action to alleviate these concerns in the future * Understand and comply with established guidelines that ensure a safe and healthy work environment * Coordinates company staff to provide exemplary service to customers * Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively * Work with the engineering team to ensure customer project requirements are met * Maintaining records of customer communications and contact information * Making technical presentation, webinar * Preparing responses to RFP (request for proposals) and RFI (request for information) * Attending and participate in trade shows, conferences and other marketing events * Maintain awareness of pertinent client information, future plans, payment performance, communicate any client information that may affect company decisions to appropriate departments as needed * Working knowledge of the design tools and price calculations * Researches market requirements and market data * Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies * Maintains current Medley Material Handling product knowledge * Demonstrate and explain best practices in installation techniques for all Medley Material Handling products * Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals * Submit quarterly customer visit plans, schedule client meetings and action plans for follow-up * Send legal documents to customers and send signed copies to Corporate for filing * Responsible for setting the customer’s expectations Qualifications Education/Experience * BS degree in sales, marketing, or business, or * At least 4 years of sales in similar industry Knowledge * Salesforce Program * Expert knowledge of industrial powered equipment and industry * Mechanical aptitude * Microsoft Suite (Excel, Word, Powerpoint, and Outlook) * Industry parts Skills * Excellent interpersonal, presentation, and communication skills * Excellent listening skills * Excellent writing skills * Critical thinking * Excellent time management * Superb phone communication skills * Excellent negotiation skills * Good problem solving * Excellent selling skills * Good organizational skills * Customer service Abilities * Demonstrate ability to develop solid business relationships * Demonstrate ability to sell at a profitable level and meet goals * To organize and manage multiple priorities * To think ahead and plan over a one-year time span * To write sales contracts * To talk communicate with executives and laborers * Analyze data Other characteristics such as personal characteristics * Commitment to company vision and mission * Awareness of lean business principles Professional Certification Working environment and Physical demands The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working environment While performing this duty, employee will be exposed to the usual moderate (general office area) noise level, however, employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate. Physical requirements While performing this duty, employee will required to frequently sit, walk, talk, and listen. Employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. Employee must often stand and walk, and lift and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Direct reports No Direct Report

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your pay requirements?

Experience:

• B2B sales: 4 years (Preferred)
• Customer Service: 1 year (Preferred)
• Outside sales: 4 years (Preferred)

License/Certification:

• Driver's (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Medley Equipment is proud to be an Equal Opportunity Employer 

Full Time | Posted 14 days ago

Job purpose

Work closely with customers and sales team to grow and promote the sales of parts, rentals, and service for the branch. Sales representatives establish and maintain long-term business relationships with a new and current customer base.

Duties and responsibilities

• Source new sales opportunities by traveling to the future customer location, through inbound lead follow-up, and outbound cold calls and emails
• Gather technical information from technicians work orders, customers inquiries, PM write-ups and shop technicians to precisely evaluate and estimate the needed repairs
• Gather the needs information to accurately itemize parts needed
• Provide well written, descriptive estimate based on findings and submit to the decision maker for review and approval
• Work with parts, sales, and service to negotiate the sale if the need arises
• Revise the estimates if needed to ensure additional parts and labor is within the customer’s bounds
• Work closely with sales when refurbished units are selected
• Work closely with Service Manager to ensure customers’ needs are being met in the shop and out in the field
• Meet or exceed the outlined company revenue and profit goals
• Generate consistent work for technicians
• Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs
• Communicate sales or service opportunities and customer concerns or suggestions
• Identify and resolve client concerns, recommending a course of action to alleviate these concerns in the future
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
• Preparing responses to RFP (request for proposals) and RFI (request for information)
• Working knowledge of the design tools and price calculations
• Researchers market requirements and market data

Qualifications

Education/Experience

• BS degree in sales, marketing, or business, or
• At least 4 years of sales in similar industry

Knowledge

• EquipSoft Program (preferred, but not required)
• Expert knowledge of industrial powered equipment and industry
• Mechanical aptitude
• Microsoft Suite (Excel, Word, Powerpoint, and Outlook)
• Industry parts

Skills

• Excellent interpersonal, presentation, and communication skills
• Excellent listening skills
• Critical thinking
• Excellent time management
• Superb phone communication skills
• Excellent negotiation skills
• Good problem solving
• Excellent selling skills
• Customer service
• Attention to detail

Abilities

• Demonstrate ability to develop solid business relationships
• Demonstrate ability to sell at a profitable level and meet goals
• To organize and manage multiple priorities
• To think ahead and plan over a one-year time span
• To write sales contracts
• Analyze data
• Work under pressure

Other characteristics such as personal characteristics

• Awareness of lean business principles

Travel

When performing this duty, the employee will travel to different customer locations

Working environment and Physical Demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

Physical requirements

While performing this duty, the employee will require to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects, or controls, including products we rent, computer, and other office equipment. The employee must often stand, walk, lift, and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your pay requirements?

Education:

• High school or equivalent (Preferred)

Experience:

• B2B sales: 1 year (Preferred)
• Outside Sales: 2 years (Preferred)
• Sales: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Medley Equipment is proud to be an Equal Opportunity Employer 

Full Time | Posted 30+ days ago

Job purpose

To serve our customer and salespersons with technical support and to give the best customer service. To help the development of a qualified repair technician staff by providing ongoing technical training, and to serve as technical support for our customers by serving as a liaison between the end user and the manufacturer.

Duties and responsibilities

• Repair and replace damaged or worn parts
• Clean, lubricate, and perform other routine maintenance work on equipment
• Read and understand operating manuals, blueprints, and technical drawings
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices
• Research, order and maintain parts inventory for service and repairs
• Examine parts for damage or excessive wear, using micrometers and gauges

Qualifications

Education/Experience

• High School Diploma, or
• Technical college diploma or certification, and
• At least 1-year experience in related mechanical field

Certification

• Valid Driver License, with good driving record
• Forklift Operators License/Certification

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we service. The employee must often stand, kneel, and bend over, and lift and/or move up to 60 pounds. The employee will be exposed to hazardous materials, i.e. grease, fuel, pressured gas, and/or oil. The employee will be required to kneel, sit, stand, and lay on hard surfaces, i.e. concrete and/or asphalt. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust, focus.

Travel

This position will travel to customer locations.

Medley Equipment is proud to be an Equal Opportunity Employer 

Shop Assistant Job

We are looking for an energetic shop assistant to join our growing team. In this entry level position, you will assist shop supervisors and project managers with a variety of tasks

Shop Assistant Duties and Responsibilities

· Provide general assistance around the shop

· Load and unload delivery trucks

· Stock raw materials in appropriate quantities

· Clean and maintain equipment as directed

· Provide assistance to, shop supervisor as needed

· Operate equipment such as Forklift

· Assist with parts

· Deliver parts

Shop Assistant Requirements and Qualifications

· High school diploma or GED equivalent

Previous mechanical experience

· Aptitude for mechanics

· Familiarity with hand tools

· Capacity to analyze a situation and prioritize tasks

· Strong communication skills

· Exceptional hand-eye coordination

· Physically capable of standing for extended periods of time and lifting up to 70 pounds

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your pay expectations?

Education:

• High school or equivalent (Preferred)

Experience:

• Mechanical knowledge: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Job purpose

Responsible for communicate with external and internal customers, and to keep the workflow in the service department to flow smoothly.

Duties and responsibilities

• Must partner with service staff to ensure workflow runs smoothly.
  • Review all timecards and work orders for accuracy, and correct any deficiencies.
  • Send all timecards to sharedservices@medleycompany.com and file after Shared services respond with “Entered”.
  • Enter all information on work orders in the ERP system to include, but not limited to the below:
  o Correct Make, Model, and Serial Number.
  o Correct hour meter reading.
  o Correct ship to with street address not a PO Box.
  o Enter all comments on work orders.
  • Give copies of PM work orders with write ups to the quoter.
  • Give copies of work orders to parts department to ensure they order parts for work orders needing parts.
  • Pull all special billing work orders and process according to the special customer PO sheet.
  • Send all Fleet work orders to medleyfleet@medleycompany.com for them to close.
  • Send all warranty work orders and timecards to warranty to close.
  • File all close work orders in the appropriate customer folder.
  • Ensure all invoices have the correct PO attached to them. If there is no PO, contact the customer to collect the correct PO for the invoice.
  • At end of the day, pull “End of the Day” batch receipt, collect all credit card receipts, invoices matching those credit card receipts, and sent to arec@medleycompany.com. Copy credit card receipts and invoices and send originals to accounts receivable.
  • Responsible for ordering office supplies monthly, unless need sooner.
  • Responsible for branch petty cash and turn in the petty cash reimbursement report by the end of each month to the Controller.
  • Assist branch accounts receivable specialist in any means possible.
  • Assist customers in retaining their invoices, directing them to the correct person, and answer their questions if possible.
  • Communicate any customer dispute to the operations manager by providing as much information as possible from the customer. Ensure to give the operations manager a copy of the disputed invoice.
  • Address any complaints, questions, or concerns from internal and external customers. Disseminate and/or explain information to internal and external customers as well.
  • Answer phones
  • Assist, cover, train, and cross-train on other service office job duties.
  • Perform other duties as assigned by the Operations Managers.

Qualifications

Education/Experience

• High school diploma or equivalent

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
  Some knowledge of mechanics

Skills

• Good listening skills
• Good negotiation skills
• Excellent verbal and writing communication skills
• Good computer skills

Abilities

• Demonstrate customer service orientation
• Ability to organize and manage multiple priorities

Other characteristics such as personal characteristics

• • Commitment to company vision and mission
  • Must partner with service staff to ensure workflow runs smoothly
  • Good Attitude

Travel

There is no travel requirement

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.  The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment.  The employee must often stand and walk and lift and/or move up to 30 pounds.  Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Job purpose

Assist with the growth of Fort Smith Branch and assist with the operations of the service department.

Duties and responsibilities

• Open PM jobs in the ERP system
• Ensure parts are ordered for all open PM jobs.
• Contact customers to schedule PM job.
• Communicate with technicians on completion of all PM jobs.
• Review all completed PM work orders and checklists.
• Create any quotes necessary from PM work orders and checklists.
• Follow-up in a timely manner for quote approvals from customers
• Reach quote and PM completion goals set by the operation manager.
• Learn all aspects of the service department to include, but not limited to, opening new jobs, closing jobs, building relationships with customers, how to manage the technicians, dispatching the technicians, and understanding the business system used in the service department.
• Learn all aspects of the parts department to include, but not limited to, ordering parts, creating purchase orders, applying parts on work orders, receiving parts, understanding business system used in the parts department, and where to find the correct parts.
• All tasks given by the operations manager.

Qualifications

Education/Experience

• High School Diploma or Equivalent, and

Knowledge

• Proficient with Microsoft Office Suite or related software.
• Knowledge in research on the internet
• Knowledge in customer service

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Strong computer skills
• Excellent phone skills
• Excellent research skills

Abilities

• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work with upper management.

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Detailed oriented.

Travel

No Travel Required

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments.  When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.  This role routinely uses standard office equipment such as Desktop computer, smartphones, photocopiers, filing cabinets, and scanners.

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.  The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment.  The employee must often stand and walk and lift and/or move up to 30 pounds.  Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.